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Introduction

What is Pulseahead?

Section titled “What is Pulseahead?”

Pulseahead is a customer feedback platform designed for SaaS companies. It helps product managers, growth teams, and founders gather user insights by making in-product surveys the primary channel for collecting feedback, right as users interact with key features of their application.

Why in-product feedback?

Section titled “Why in-product feedback?”

Email surveys have two problems: low response rates and memory bias. By the time a user opens an email survey, the specific details of their experience have faded.

Pulseahead brings the feedback loop inside your product, which means:

  • Higher response rates: You reach users while they are active, not hours later.
  • More accurate data: Feedback captured at the moment of experience is more reliable than recalled feedback.
  • No context switching: Users respond without leaving their workflow.

The SaaS Survey Pack

Section titled “The SaaS Survey Pack”

Most SaaS teams need the same core signals to grow. Pulseahead ships with a SaaS Survey Pack so you can go live in minutes. Each survey comes with pre-configured triggers based on common SaaS user lifecycle stages:

  1. User Profile: Understand who your users are.
  2. Onboarding Experience: Find where users get stuck in their first session.
  3. Early Activation Confidence: Measure whether users find value quickly.
  4. Product-Market Fit (PMF): Quantify how disappointed users would be if your product disappeared.
  5. Quarterly In-App NPS: Track loyalty trends over time.
  6. Churn & Cancellation: Learn why users are leaving before they go.

Building surveys

Section titled “Building surveys”

A survey in Pulseahead is made up of one or more steps. You can mix question types to build exactly the flow you need:

  • Step Types: NPS, star or smiley ratings, multiple choice, open-ended text, and call-to-action buttons.
  • Adaptive Flow: Show different follow-up questions based on a user’s previous answer. For example, ask detractors what went wrong and prompt promoters to leave a review.
  • Survey Appearance: Choose between a docked widget, an overlay modal, or an embedded section to match your product’s design and the urgency of the feedback.

Targeting the right users

Section titled “Targeting the right users”

Showing a survey to the right person at the right time matters as much as the question itself. Pulseahead gives you precise control:

  • Audience Targeting: Filter by user traits, session count, URL, device type, operating system, and location.
  • Segments: Build reusable audiences from the attributes you pass with the identify call and attach them to any survey.
  • Behavior & Frequency: Set global gaps between surveys and configure whether a survey runs once or repeats on a schedule.

Closing the loop

Section titled “Closing the loop”

Collecting responses is only the start. Pulseahead gives you tools to act on what you learn:

  • Real-time Feed: See every response across all surveys as they come in.
  • User Timeline: View the full feedback history for a specific customer when you pass your internal user IDs to the SDK.
  • Partial Responses: Pulseahead saves answers as users move through steps. Even if someone abandons halfway through, you keep what they submitted.

Pricing

Section titled “Pricing”

Pulseahead uses flat pricing. There are no per-seat or per-MAU charges, so your bill does not grow just because your product does. See Pulseahead pricing for current plan details.

We ship new features every week. See the changelog to follow what’s new.

Next steps

Section titled “Next steps”