Survey Analytics
Survey Analytics shows aggregated results for a single survey. Use it to review scores, read open-ended answers, spot trends over time, and break down responses by country, device, browser, or operating system.
Each chart reflects the step types you added in the survey editor. For the live stream of every completion across surveys, use the Response Feed.
Opening Survey Analytics
Section titled “Opening Survey Analytics”- In the sidebar, click Surveys.
- Select the survey you want to review.
- Open Analytics from the survey card or its menu.
Each survey has its own analytics view. You are always looking at one survey at a time. To review one person’s answers over time, open User History from an identified respondent’s card (see User Timeline).
Date range
Section titled “Date range”The date picker at the top of the page controls which responses are included in every metric, chart, and list on the page. Change the range to zoom in on a specific period, such as after a release or during a specific week.
Metrics by question type
Section titled “Metrics by question type”The charts and data shown depend on the question types in the survey. Informational steps (thank-you screens, fixed messages) do not produce charts.
Analytics for the Net Promoter Score (NPS) step type includes:
| Element | What it shows |
|---|---|
| Headline score | % Promoters (9-10) minus % Detractors (0-6) |
| Promoter / Passive / Detractor split | Percentage of responses in each group |
| Score distribution | How often each value from 0-10 was chosen |
| Trend chart | Daily breakdown of promoters, passives, and detractors |
Star or smiley rating
Section titled “Star or smiley rating”For the Rating (star or smiley) step type:
| Element | What it shows |
|---|---|
| Overall score | Aggregate satisfaction readout |
| Rating distribution | How often each rating level was chosen |
| Trend chart | Daily breakdown of satisfied, neutral, and dissatisfied responses |
Open-ended text
Section titled “Open-ended text”For Long Text steps, the view displays the question and a list of recent written answers within the selected date range. Read individual answers directly without opening each response separately.
Multiple choice
Section titled “Multiple choice”For Choice Question steps (single or multi-select):
| Element | What it shows |
|---|---|
| Option breakdown | How often each choice was selected, as a percentage |
| Trend chart | How those shares shift over time, useful for spotting changes after a release |
Environment breakdown
Section titled “Environment breakdown”Below the question-level data, you may see summary cards for:
- Countries — top countries by response volume
- Devices — desktop vs. mobile vs. tablet
- Browsers — browser distribution
- Operating systems — OS distribution
These cards appear when Pulseahead has collected that data for the survey. Use them to check whether scores or patterns differ by environment.
Filters
Section titled “Filters”Click Add filter to narrow results by Country, Device, Browser, or OS. Each active filter appears as a removable pill at the top of the page.
Filters and the date range work together. For example, set the date range to the past 30 days and add a filter for mobile to see only mobile responses from that period. The survey itself is not changed.
Where to go next
Section titled “Where to go next”- Response Feed — scan every response across surveys in one chronological list.
- User Timeline — open User History for one identified person and read their full feedback arc.
- Survey response alerts — deliver matching answers to Slack as they arrive.