User Timeline

The User Timeline shows every survey a specific person has completed, ordered from newest to oldest. Where the Response Feed shows activity across all users, the User Timeline is for understanding one person’s feedback over the course of their relationship with your product.

In the interface, this appears as the User History panel, which slides in from the side of the page.

How to open it

1. In the sidebar, click Responses to open the All Responses list.
2. Find a card where the respondent was identified. The card shows Identified User with their ID in blue.
3. Click that ID. The User History panel opens with all their past sessions.

The panel respects the date range you have set on the All Responses page. Sessions inside that window appear newest first.

If a person was never identified, their card shows an anonymous label and is not clickable for history. See Making sure users can be identified below.

What the timeline shows

Each entry in the panel is the same style of card you see in the main feed: survey name, timestamp, and the full answers for that session. Scroll down to move backward through their history.

When to use it

The Response Feed mixes feedback from everyone together. The User Timeline is most useful when you need to focus on a single account or person.

Before a customer call — Review their recent scores and comments so you go into the conversation knowing what they have said, not what you remember.

When an account looks at risk — A series of declining NPS scores or increasingly negative text is easier to see across cards than from scattered notes or memory.

Picking research participants — Users who have answered surveys on the same topic multiple times are often strong candidates for interviews or beta programs.

Making sure users can be identified

User History only works when Pulseahead can connect survey sessions to the same person.

1. Your developers make the SDK identify call with a stable user ID from your own system.
2. Once that is in place, new completions for that person appear as Identified User on their cards.
3. You can then open User History from any of their cards.

Full setup instructions are in Identifying Users.