If you are looking up Delighted pricing now, you are probably not deciding whether to buy Delighted. Delighted is not accepting new signups and is scheduled to shut down on June 30, 2026.
The useful question is different: what were you paying Delighted for, and what should your next setup cover for the same or better budget, whether you move into the broader Qualtrics suite or switch to a separate provider?
Delighted’s old pricing is still useful as a benchmark. It tells you whether your team was paying for a simple NPS/CX pulse, a small team feedback workflow, or the Premium tier needed for integrations like Salesforce, Segment, and HubSpot.
If you are looking for a tool-by-tool migration shortlist, start with our guide to the best Delighted alternatives. This article stays focused on the pricing baseline.
Delighted Pricing at a Glance
Treat this table as migration context, not purchase guidance. Delighted used fixed monthly plans with response caps and user caps.
| Plan | Monthly Billing | Key Features |
|---|---|---|
| Free | $0 | 25 responses, 1 user |
| Starter | $19/mo | 50 responses, 2 users |
| Growth | $39/mo | 100 responses, 3 users |
| Advanced | $149/mo | 250 responses, 5 users |
| Premium | $249/mo | 500 responses, 10 users |
Permanent free plan with 25 responses/month and 1 user. No separate free trial is advertised.
Free ($0/month)
Free was a way to keep a tiny Delighted account active or test the interface. It included 25 responses per month, 1 user, standard CX templates, basic branding customization, delivery through channels like link, email, web, embed, SDK, and kiosk, plus reporting and exports.
Do not use Free as your replacement benchmark. It does not represent a real feedback program. If you were on Free, your migration decision is less about matching Delighted’s plan and more about choosing the first provider you can grow into without rebuilding again.
Starter ($19/month)
Starter was the low-price anchor: 50 responses per month, 2 users, unlimited projects/questionnaires, conditional logic, email reminders, Autopilot scheduled email delivery, free integrations, reports, exports, and Smart Trends.
At $19/month, Starter cost $228/year. That sounds cheap until you remember it only covered 50 monthly responses. For an existing Delighted customer, this plan is mostly useful as a floor: if a replacement cannot give you meaningfully more room than 50 responses at a similar entry price, it is not much of an upgrade.
Starter worked for a narrow, occasional NPS or CSAT pulse. It was never a serious benchmark for SaaS lifecycle feedback across onboarding, activation, PMF, NPS, and cancellation.
Growth ($39/month)
Growth moved Delighted into small-team territory: 100 responses per month, 3 users, survey collaboration, multi-channel CX delivery, results sharing, and the same broad template/reporting base.
At $39/month, Growth cost $468/year. This is probably the lowest Delighted plan worth comparing against a new provider if a team actually used Delighted together rather than as a solo admin tool.
The problem is response headroom. A 100-response cap can disappear quickly if you run a recurring NPS survey and even one more product feedback survey. When comparing replacements, do not just ask whether the monthly price is close to $39. Ask how many real responses, surveys, and team workflows that price supports.
Advanced ($149/month)
Advanced was where Delighted started to look like an operational CX tool: 250 responses per month, 5 users, AI-driven Smart Trends, reporting, collaboration, exports, and integrations such as Slack, Shopify, Zendesk, webhooks, Google Sheets, and Zapier.
At $149/month, Advanced cost $1,788/year. Compared with Growth, you paid $110/month more for another 150 monthly responses and a larger team workspace.
This is the first plan where replacement comparisons should get stricter. If you were paying Advanced-level pricing, a new provider should not merely match Delighted’s basic survey builder. It should give you clearer targeting, more response room, better workflow fit, or a stronger path beyond NPS-only CX monitoring.
Premium ($249/month)
Premium was Delighted’s practical benchmark for integrated teams. It included 500 responses per month, 10 users, custom email domain, custom translations, 6 premium integrations including Salesforce, Segment, and HubSpot, and priority support.
At $249/month, Premium cost $2,988/year. This is the plan many serious Delighted customers should use as the real comparison point, because it is where key SaaS stack integrations and brand/domain controls appeared.
If your old Delighted setup depended on Salesforce, Segment, HubSpot, or a custom email domain, do not compare replacements against the $19 or $39 plans. Compare against Premium. The real question is whether your next provider gives you more useful feedback infrastructure than $249/month for 500 responses.
The Hidden Costs
The migration is the real cost
Delighted shutting down on June 30, 2026 changes every pricing comparison. Even a cheap Delighted plan no longer represents a stable long-term cost.
The work is in recreating survey logic, delivery rules, integrations, reporting habits, exports, and team workflows somewhere else. A replacement that saves a few dollars but forces a messy rebuild is not cheaper in practice.
Response caps understate SaaS lifecycle needs
Delighted’s paid public tiers ran from 50 to 500 responses per month. That can work for simple relationship tracking. It is tight for product teams that want multiple always-on surveys.
SaaS teams usually need feedback across signup, onboarding, activation confidence, PMF, recurring NPS, and churn. If your replacement provider prices by small response buckets, you can end up recreating the same rationing problem.
Premium was the real SaaS-stack plan
Salesforce, Segment, HubSpot, custom email domain, custom translations, and priority support sat on Premium at $249/month. That matters because Segment and HubSpot are not exotic requirements for SaaS teams.
If those were part of your Delighted workflow, your old baseline was not the visible starter price. It was $2,988/year before any custom needs beyond 500 responses.
The default path may be Qualtrics
Delighted is a Qualtrics product, so some teams will naturally consider moving into the broader Qualtrics ecosystem. That may make sense for enterprise CX teams, but it is a different buying motion.
For SaaS product teams that used Delighted because it was simple, the risk is replacing a lightweight survey workflow with a larger platform than the team actually needs.
Custom pricing is a poor planning benchmark
The public table stops at 500 responses/month. Beyond that, Delighted points teams to custom pricing instead of a self-serve slider or clear overage rate.
When choosing a replacement, prefer pricing you can model before talking to sales. Migration is already enough work; the budget should not be another unknown.
What Delighted Did Well
Simple CX setup: Delighted made NPS, CSAT, CES, and PMF surveys easy to launch. The survey experience was clean and familiar, which helped teams get feedback programs live without heavy configuration.
Multi-channel collection: Email, link, web, embed, SDK, and kiosk delivery made Delighted useful beyond a single widget. That breadth mattered for CX teams collecting feedback across several customer touchpoints.
Clear default reporting: Pre-built reports, trends filters, summaries, exports, and Smart Trends gave teams a usable view of feedback without building analytics from scratch.
What to Compare in a Delighted Replacement
Migration fit: Delighted pricing tells you what the old tiers cost. It does not tell you how easy it will be to recreate your surveys, reporting habits, integrations, and team workflow in the next tool.
Response headroom: The public Delighted tiers topped out at 500 responses. When you compare replacements, look at the response allowance you get at the plan you would actually buy, not the cheapest published plan.
Product fit: Delighted was strong at simple CX monitoring. If you are migrating anyway, decide whether you want another general CX survey tool or a feedback workflow built around in-product SaaS use cases.
When Delighted Pricing Is Still Useful
- You need to benchmark what your team was already paying before migration
- You want to compare a replacement against your real Delighted tier, not the cheapest plan
- You need to estimate whether Premium-level integrations were worth $249/month
- You are deciding whether to follow the Qualtrics path or choose a narrower provider
When to Move Beyond the Delighted Benchmark
- You want more than 500 monthly responses without custom pricing
- You need in-product timing based on signup age, session count, URL, user attributes, or app-controlled SDK triggers
- You want SaaS lifecycle surveys rather than generic CX templates
- You want clear monthly plans with larger pooled response limits
- You need a provider with an active product path after June 30, 2026
How Pulseahead Compares
| Feature | Delighted | Pulseahead |
|---|---|---|
| Pricing structure | Monthly tiers with response caps | Monthly tiers with larger response pools |
| Delivery | Email, link, web, SDK, embed, kiosk | Web and mobile web |
| Targeting | User properties, cadence, channels | URL rules, user attributes, device/context, SDK trigger |
| Response allowance | 25 to 500 public tiers | 5k or 10k pooled monthly |
| Adaptive flow | Yes | Yes |
| User identification | Yes | Yes |
| Reporting | Reports, trends, summaries | Per-survey, cross-survey, user history, AI tagging, sentiment |
| Product future | Sunsets June 30, 2026 | Active SaaS-focused development |
Pricing structure: Both Delighted and Pulseahead use monthly plans with response limits. The difference is the allowance at each practical tier. Delighted’s old Premium benchmark was $249/month for 500 responses. Pulseahead starts at $48/month for Core with 5,000 pooled monthly responses, while Pro is $108/month with 10,000 pooled monthly responses.
Targeting: Delighted’s targeting is closer to CX distribution: user properties, delivery cadence, and channel choice. Pulseahead’s targeting is scoped to in-product delivery: URL rules, user attributes, device/context filters, and manual SDK trigger for app-controlled moments.
Migration value: The SaaS Survey Pack gives teams six lifecycle surveys, shared setup defaults, and a pre-built dashboard. If you are rebuilding your Delighted program anyway, that is a chance to move from isolated CX pulses to a fuller SaaS feedback system.
Where Delighted still had the edge: Delighted was stronger for email-first CX programs, kiosk delivery, and teams already committed to the Qualtrics ecosystem. If those are central to your workflow, they should be part of your migration checklist.
Bottom Line
Delighted pricing is no longer a normal buying guide. It is a record of what existing customers were paying before a forced migration. If you were on Starter or Growth, the replacement question is whether you can get more response room and a clearer SaaS workflow without much more spend. If you were on Premium, your real benchmark is $249/month for 500 responses plus integrations. For SaaS teams replacing Delighted, Pulseahead gives you clear monthly plans, larger pooled response limits, and a ready-to-run lifecycle survey system built for in-product feedback.
Paying too much for feedback? Try Pulseahead at just $48/month.