Pre-configured surveys
triggered at critical moments
across the SaaS lifecycle
The PulseAhead SaaS Survey Pack is a ready-to-install system of surveys with built-in triggers that capture customer intent during onboarding, upgrades, and churn.
Customer feedback,
organized into clear product decisions.
Every survey feeds into a pre-built dashboard that shows what to fix, improve, or double down on, not vanity metrics.
Launch a complete feedback system
in minutes, not weeks.
You don't need to design surveys, decide triggers, or configure events. Add one script, activate the SaaS Survey Pack, and start collecting feedback immediately.
Embed Script
Add one line of code to your app. Works with React, Next.js, Vue, and any modern framework.
Activate Pack
Select the SaaS Survey Pack. All 7 surveys come with smart triggers already configured.
All surveys come with smart default triggers based on common SaaS patterns, review or adjust as needed before going live.
Go Live
Surveys trigger automatically at the right moments. Start collecting feedback immediately.
Opinionated by default.
Flexible when you need it.
We've pre-configured the best questions and moments for most SaaS products. You can tweak triggers, targeting, or questions, or keep the proven defaults.
Adjust Triggers & Timing
Fine-tune when surveys appear based on URL patterns, time delays, visit counts, or user behavior.
Modify Questions & Design
Edit questions, add follow-ups, change colors, or build entirely new flows while keeping the proven structure.
Perception Data vs Behavior Data
Numbers tell you where the problem is. Feedback tells you what to do about it.
Behavior Metrics
What you typically see in SaaS dashboards
-
Churn rate increased by 3%
-
Activation dropped from 52% to 41%
-
Free-to-paid conversion stalled
-
LTV is lower than expected
You can see the change but not the cause.
Perception Data
From contextual customer feedback
- ✓
"Setup was confusing" mentioned by 67% of churned users
- ✓
"Too expensive for my use case" is the top upgrade blocker
- ✓
"Didn't understand the value early" from new users
- ✓
"Missing feature X" repeatedly cited by high-intent users
You can see the cause and change the outcome.
One feedback system.
All critical moments covered.
Channels → Onboarding → Activation → PMF → NPS → Churn
Channel Attribution
Understand acquisition sources to optimize marketing spend and channel strategy
Channel Attribution
Understand acquisition sources to optimize marketing spend and channel strategy
Onboarding Experience Survey
Identify setup friction and understand where users get stuck during onboarding
Onboarding Experience Survey
Identify setup friction and understand where users get stuck during onboarding
Early Activation Confidence
Detect early uncertainty and identify users who are struggling during initial product usage
Early Activation Confidence
Detect early uncertainty and identify users who are struggling during initial product usage
Product-Market Fit
Measure value realization using the proven Sean Ellis product-market fit test
Product-Market Fit
Measure value realization using the proven Sean Ellis product-market fit test
In-App NPS
Track relationship health with adaptive follow-ups for detractors, passives, and promoters
In-App NPS
Track relationship health with adaptive follow-ups for detractors, passives, and promoters
Pre-Churn & Cancellation Exit
Understand churn drivers at the critical moment when users are considering leaving
Pre-Churn & Cancellation Exit
Understand churn drivers at the critical moment when users are considering leaving
Built for teams who want answers fast,
not another tool to configure
Most feedback tools help you ask questions. PulseAhead gives you a complete system to learn from users - end to end.
✕ Generic survey builders
- Blank starting point You decide what to ask, when to ask, and who to show it to.
- Weeks to First Insight Setup, design, dev tickets, and testing take meaningful time.
- High Setup Effort Requires defining custom events and triggers manually.
✓ PulseAhead SaaS Survey Pack
- ✓Pre-built & Opinionated Don't guess. Use pre-configured setup designed for SaaS growth.
- ✓Insights in Days, Not Weeks Launch instantly and start seeing results in your first session.
- ✓Zero Decision Fatigue We picked the best surveys for you so you don't have to.
Start collecting customer insights
in minutes.
Join SaaS teams using PulseAhead to make better product decisions.
Common Questions
Everything you need to know about the SaaS Survey Pack.
Is this just a set of survey templates?
No. The SaaS Survey Pack is a ready-to-install system of surveys with built-in triggers. Each survey is already wired to appear at specific moments in the SaaS lifecycle — onboarding, upgrades, and churn — so you don't have to decide what to ask or when to ask it.
How is this different from using a survey tool + analytics?
Analytics tell you what changed: churn, activation, conversion. The SaaS Survey Pack is designed to tell you why those changes happened by asking the right questions at the right moments. Most teams spend weeks designing this setup themselves. We've already done that work for you.
How long does it take to set up?
Most teams are live in about 10 minutes. You add a single script to your app, activate the SaaS Survey Pack, review the default triggers, and you're ready to start collecting feedback.
Do I need a developer to set this up?
Not necessarily. You can install PulseAhead using Google Tag Manager without a developer. If your app already exposes a user ID in the dataLayer, you can pass it through GTM to initialize the SDK and map feedback across sessions and devices. If that is not available, a developer can make a small, one-time change to pass your internal user ID during SDK initialization. After setup, surveys, triggers, and targeting are fully managed from the dashboard with no ongoing engineering work.
What if my app doesn't follow common SaaS URL patterns?
That's expected. The Feedback Pack uses smart defaults based on common SaaS flows, and you can review and adjust triggers for each survey during setup — no engineering required beyond the initial script.
Can I customize the surveys and questions?
Yes, absolutely. While the pack comes with pre-configured surveys and questions, you can modify any survey, change the wording, add new questions, or adjust the design to match your brand.
What if I don't want to use all 6 surveys?
You have full control. You can toggle individual surveys on or off, or just start with one and enable others as you grow.
Can I change when surveys trigger?
Absolutely. Every trigger, delay, and targeting rule is fully customizable. The pack comes with smart defaults, but you have complete control to adjust timing based on your product's unique user journey.