Reduce Churn & Increase Retention
Stop customers from leaving and build lasting relationships
Understand why customers are leaving to identify improvement opportunities and reduce churn. Capture feedback during the cancellation process to uncover feature gaps, value perception issues, and competitive threats.
Predict and influence subscription renewals by measuring customer intent at 90, 60, and 30 days before renewal. Identify at-risk accounts early, understand specific renewal barriers, and gather targeted satisfaction feedback only when relevant to improve retention and forecast revenue accurately.
Measure user trust in data accuracy and identify quality concerns. Understand confidence levels in your data, detect errors or inconsistencies, and gather specific suggestions for improving data reliability to build stronger user trust.
Understand how customers perceive your product's value relative to its price. Identify value perception gaps, uncover what drives pricing sensitivity, and discover ways to better communicate your product's worth to prevent value-driven churn.