Introducing PulseAhead: Build Custom NPS Surveys Today

We’re excited to share what PulseAhead can do for you right now. Our goal is to provide a focused, powerful tool for gathering customer feedback, and our journey starts with Net Promoter Score (NPS) surveys. Our initial feature set is built to do just that.

Here’s a breakdown of what you can accomplish with PulseAhead today.

1. A Powerful and Flexible Survey Builder

At the core of PulseAhead is an NPS survey builder that we’ve designed to be both simple and incredibly flexible. We believe you shouldn’t have to fight your tools to get them to look and behave the way you want. You can create custom NPS surveys that feel like a natural extension of your brand, not some clunky third-party add-on.

Our builder is organized into three straightforward tabs: Appearance, Steps, and Behavior.

Full Control Over Appearance

This is where you match the survey’s look and feel to your brand. We’re not just talking about changing a button color; we give you control over the details that matter.

• Colors & Branding: Adjust the background, text, and button colors to perfectly match your website’s palette. And yes, you can remove the “Powered by PulseAhead” branding on our premium plans.
• Placement & Style: Decide where the widget appears: bottom-right, top-left, etc. You can also tweak smaller details like rounded corners and whether users can close the widget.
• Device Visibility: Choose whether the survey appears on desktop, mobile, or both.

Customize the Survey Steps

An NPS survey is more than just a number. It’s about understanding the why behind the score. Our builder lets you configure each step of the feedback process.

• The NPS Question: Customize the main question, the rating labels (e.g., “Not Likely” to “Extremely Likely”), and even the colors for the Detractor, Passive, and Promoter scores.
• Follow-up Questions: Add an open-ended text question to capture valuable qualitative feedback. You can set character limits and make it required.
• Thank You Message: End the survey with a custom message. You can have it auto-close or require the user to acknowledge it.

Fine-Tune the Behavior

Getting the right feedback is also about asking at the right time. The behavior settings give you precise control over when and how your NPS survey appears.

• Timing is Everything: You can set a delay so the survey only appears after a user has been on the page for a few seconds. You can also add an initial waiting period, so new visitors don’t see it on their very first day.
• Re-surveying Logic: Avoid survey fatigue. You can define how long PulseAhead should wait before showing the survey again to a user who has already completed or closed it.
• Targeted Sampling: On our premium plans, you can choose to show your survey to only a certain percentage of your visitors, allowing you to sample feedback without interrupting everyone.

2. Embed Surveys Directly on Your Website

Collecting feedback should be seamless for your users. PulseAhead allows you to embed NPS surveys directly onto your website.

• Easy Integration: Simply copy and paste a small code snippet to get the survey widget running on your site.
• Targeted Feedback: Capture insights from users while they are actively engaged with your product or service. This is currently our primary method for survey delivery, with more channels coming soon.

3. Analyze Responses on Your Dashboard

Once the NPS responses start rolling in, PulseAhead’s clean and simple dashboard helps make sense of it all.

• At-a-Glance Insights: Quickly view your overall NPS® score, see the breakdown of Promoters, Passives, and Detractors, and track trends over time.
• Focus on What Matters: The dashboard provides essential data for understanding customer sentiment without overwhelming you with unnecessary metrics.

4. Enjoy Generous Limits

Every business, regardless of size, deserves access to quality feedback tools. That’s why PulseAhead offers generous limits on both the number of surveys you can create and the responses you can collect-far higher than many competing tools at similar price points.

This first version of PulseAhead is a powerful, no-nonsense tool for understanding your customers, starting with NPS. Try it today and experience the difference in collecting valuable customer feedback.